SHOP POLICIES

These are our simple terms and conditions.  Here at WPP we want you to love your purchase as our customer service is at the top of our list of priorities!  Below, we answer some of our most frequently asked questions...

1:ORDERS

All orders will be processed in our studio and packaged and wrapped carefully for a safe delivery.  If our website inspires you but you just can't find the product that ticks all of your boxes, just fill in our contact form with your requirements and we will get back to with plenty of ideas and a timescale that we can fulfil your order in.

2:SHIPPING

We will endeavour to print, pack and ship all orders within 48 hours if you are not having any personalisation.

 

Please allow up to 4 days for the design and ship process if you are making changes to a design, or more time if we are designing from scratch. 

 

During the Christmas period, please see Royal Mail's website for shipping times and last posting dates before Christmas for the UK, Europe and rest of the world so you order in time! http://www.royalmail.com/greetings

 

If you have not received your oder, please contact us via our contact form or email us at info@whitepaperparcel.com

 

A4 rints cost £2.95 post and packaging, framed prints will be quoted for dependent on size and weight, prices average around £4.95

 

3:PROOFS

For bespoke design orders, we will provide a proof for you to ok before confimeing your order.  Please ensure the proof is ok'd as soon as possible in order to ensure shipping is not delayed.  All proofs will be emailed to you in full colour but please be aware that due to the nature of differences in computer resolutions and printing calibrations, the colour you see on screen may differ slightly to the final product.

4:RETURNS

We regret that as most of our products are personalised or bespoke, WE DO NOT ACCEPT RETURNS.

 

Please do not hesitate to contact us if you have a question or problem and we will do all that we can to help you.

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